FAQ
Here's the most frequently asked questions. Have a question and don't see the answer? Reach out to your Housing Company Partner for more details.
Why doesn’t Pickup % include our private and comp rooms?
Pickup measures how attendee-facing inventory is moving, so it’s calculated on Public blocks at Live hotels only. To see private or comp activity, switch the summary tabs or use the Availability tab.
A hotel’s nightly grid doesn’t match what I expected. What’s it counting?
The grid on a hotel’s detail page shows public block availability only — the header says Public Nightly Availability. For private or comp inventory at that property, use the event-level Availability tab and change the block type filter.
Why does a hotel show contracted rooms but no availability?
Most often the hotel is past its cutoff date. Availability requires the hotel to be Live and before cutoff; contracted figures only require it to be Live.
Can I make changes to a reservation or block from the portal?
No — the portal is read-only. Contact your housing partner for anything that needs changing.
Is there a mobile app?
No app needed. The portal is fully responsive in a mobile browser.
Can I share access with someone else on my team?
Your housing partner manages who has access. Send them the name and email and they can issue an invite.
A figure looks wrong. Who do I contact?
Reach out to your housing partner with the event name, the specific figure, and what you expected to see. That detail gets it resolved much faster.
For anything not covered here, contact your housing partner. They’re glad to walk through the calculation behind any figure in the portal.