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Can I customize the label of associated reservation/booking fees during the checkout process?

Here's how you can customize the label of associated reservation fees during checkout.

We’ve updated the checkout experience for contracted inventory to provide greater transparency and flexibility regarding fees and taxes.

The "Other Fees and Taxes" line item at checkout has been split into two clearly defined line items:

  • Taxes - Includes all percentage-based taxes and flat taxes ˆ›
  • Booking Fee (Customizable Label) - Includes any EventPipe Reservation Fees and/or Additional Reservation Fees
    • This line item is labeled as "Booking Fee" by default, but you can customize it in your company settings to better fit your brand or communication style.

Screenshot 2025-07-21 at 2.54.21 PM

Why This Matters:

This June 2025 update was made with recent FTC guidance around fee transparency in mind. While the new regulations do not explicitly require this breakdown, we believe this change aligns with the spirit of those guidelines and helps ensure our partners and their guests are covered.

By making fees and taxes easier to understand, we're helping you build trust with guests while staying ahead of evolving industry standards. We recommend reviewing your company settings if you'd like to customize the "Booking Fee" label. If you have any questions, our support team is here to help.