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EventPipe Live Hotel Inventory FAQs

Here's some frequently asked questions when it comes to live bookings.

A guest wants to modify or cancel their Presto reservation. How do I assist?

  • All modifications and cancellations are handled through our partnership with Expedia support. You can direct guests to their support team at (866) 235-9325 for any customer service related needs.

A guest cancelled their refundable reservation. How long will it take to receive a refund?

  • Refunds take 7-10 business days. A guest can review their refund policy in their reservation confirmation email.

What order do the hotels show up on the the booking page?

  • Hotels are listed by distance from the event location as default, but there are many filtering options guests can use when they enter the booking site such as star rating, specific amenities, or by using the map view.

Where can I see my estimated commissions for reservations that have been made?

  • This can be viewed in PipeSights. Reach out to your Customer Success Manager for a login and additional information.

Do guests pay for the entire stay up when they book the reservation?

  • This is outlined in the room types offered and again in the check-out process so that guests who are booking know exactly how it works. In some cases, there will be an option where they are charged at the time of booking, but it is fully refundable up to a certain point (ex: 72 hours before arrival, by a specific date, etc.). If someone pays at the time of booking and cancels their refundable reservation, they will receive a refund within 7-10 business days. 

How do I know what size images to upload to the booking site?

  • Hover over the information icon next to the image label. This will give you the recommended sizing for each image.  

Can I copy a live inventory event?

  • At this time, you cannot copy a live inventory event. This is a feature request we have logged with the product team.

When I try to log in, it says my account is deactivated. What do I do?

  • Contact your Customer Success Manager for assistance. 

When I try to make a reservation, I get an error at check out. What do I do?

  • Contact your Customer Success Manager for assistance.