At EventPipe, it is our goal to address each and every support need in a timely manner. With this, it's important your concerns funnel through the proper channels.
All needs should be funneled through support tickets. All support tickets will be addressed within 24-72 business hours.
If you have a more urgent need, you can send an email to support and reference your ticket within the email.
If there is a direct emergency, this is the time to reach out to your designated Customer Success Specialist via work email or book through their calendar. Any urgent needs should still be submitted via a support ticket, as well, for tracking purposes. If you do not know your Customer Success Specialist's contact information. Please reach out to us at support@eventpipe.com.