Frequently Asked Questions
Quick question? Check our FAQs before submitting a support ticket!
Q: I made a reservation and I have a pipe ID number. I called the hotel to check on my reservation, but they said they don't have it. Why can't the hotel see my reservation?
A: Reservations are made and handled through the EventPipe platform until the company managing the housing grants access to the hotel allowing them to assign confirmations.
The hotel is holding the inventory for the company, but does not have each guest name and the confirmation until closer to the event. Generally around 2 weeks prior to the event dates.
If you want to check on your reservation in the meantime, or make a change/cancellation, you can do so by entering the customer reservation portal here - https://app.eventpipe.com/search/auth/new/
You just need your pipe ID from your confirmation email to enter the customer portal.
Q: I have a deposit but it hasn't been taken out yet. Is my reservation still valid? When will it come out?
A: Your reservation remains valid even if the deposit hasn't been processed yet. Deposit timing and processing varies by property and managing company. For specific information about when your deposit will be charged and to confirm your reservation status, please contact your managing housing company directly. They can provide you with the most accurate and up-to-date information about your booking and payment schedule.
Q: I'm on the waitlist but want to check on the status?
A: We are actively coordinating with the hotel to have waitlist requests reviewed and approved as quickly as availability allows. Should your request be approved, you will receive an email notification with next steps. We appreciate your patience as we work to secure accommodations for all guests on our waitlist.
Q: How do I request a connecting room?
A: While it cannot be guaranteed, you are welcome to request connecting rooms by editing your reservation from the guest portal and adding a note under "special requests" indicating you're requesting a connecting room. Please be sure to be specific about who you're requesting a connecting room with.
Q: I need to make a change to my reservation (bedtype, dates of stay, cancellations, add guests, etc)
A: You can easily modify your reservation online at any time through our guest portal. Simply visit https://production-blitz.eventpipe.com/reservations/lookup and enter your email address along with your reservation PipeID (found in your confirmation email). From there, you'll be able to update your booking details as needed.
Q: I cancelled my reservation and am due a refund. When will I receive it?
A: If you are eligible for a refund and the fees were refundable, refunds will typically post to your account within 7-10 business days from the cancellation date. If it has been more than 10 business days since your cancellation, please contact the managing company directly to inquire about your refund status.
Q: What does "Run of the House" room mean? How do I know how many beds it will have?
A: "Run of the House" means that your specific room type and bed configuration will be assigned by the hotel at check-in based on availability. These rooms typically accommodate up to 2 guests and may feature either a king bed or other bed configurations. For specific bed type preferences, we recommend adding a note in the "special requests" section of your reservation, though this cannot be guaranteed.