Check out our frequently asked questions!
1. When will I have access to the rooming list?
Our clients handle rooming list access differently depending on their internal operations.
Some clients will grant your hotel rooming list access right when they turn your event live. Other clients will wait until or right before cut-off. If you have any questions on when you will receive rooming list access, please inquire to the company handling the event. This is is visible on the event card in your portal.
2. What does ‘Held’ mean?
Held is the quantity of rooms being held in a courtesy hold/group block for a team. These rooms are held aside a certain number of days and that specific team will be the only ones with access until that deadline. Once the deadline has passed, any rooms that remain will drop back to the ‘Available’ section.
3. What does ‘Waitlisted’ mean?
This means that when the guest was attempting to book that specific night, it was unavailable. The guest elected to join a waiting list for available inventory. If you have additional inventory you would like to provide to clear the waitlist, reach out to your contact at the company to do so.