Quick question? Check our FAQs before submitting a support ticket!
I made a reservation and I have a pipe ID number. I called the hotel to check on my reservation, but they said they don't have it. Why can't the hotel see my reservation?
Reservations are made and handled through the EventPipe platform until the company managing the housing grants access to the hotel allowing them to assign confirmations.
The hotel is holding the inventory for the company, but does not have each guest name and the confirmation until closer to the event. Generally around 2 weeks prior to the event dates.
If you want to check on your reservation in the meantime, or make a change/cancellation, you can do so by entering the customer reservation portal here - https://app.eventpipe.com/search/auth/new/
You just need your pipe ID from your confirmation email to enter the customer portal.
I checked the FAQs but I don't see the answer to my question. What should I do?
Submit a ticket to our support team and someone will reach out to further assist within 24-48 business hours - support@eventpipe.com